Talk with HOPE: a new welcoming patient triage experience
.png/:/cr=t:0%25,l:0%25,w:100%25,h:100%25/rs=w:365,h:365,cg:true)
1. Welcome & Pre‑Check‑In
1. Welcome & Pre‑Check‑In
1. Welcome & Pre‑Check‑In
Feature: Conversational intake: Identification with QR Code, Insurance capture, symptoms triage, and queue status with clear ETAs.
Outcome: Faster identification and routing to triage; smoother flow.
.png/:/cr=t:0%25,l:0%25,w:100%25,h:100%25/rs=w:365,h:365,cg:true)
2. Enhance the Wait
1. Welcome & Pre‑Check‑In
1. Welcome & Pre‑Check‑In
Feature: Personalized, evidence‑based calming: mindful audios, positive media, and nature imagery; optional guided breathing.
Outcome: Lower state anxiety vs. typical news TV loops.
.png/:/cr=t:0%25,l:0%25,w:100%25,h:100%25/rs=w:365,h:365,cg:true)
3. Inform & Engage
1. Welcome & Pre‑Check‑In
3. Inform & Engage
Feature: Rotating micro‑lessons on preventive health (screenings, vaccines, lifestyle tips) + clinic service spotlights.
Outcome: Increased knowledge of preventive care.